Michiyo Kimura | 木村 美千代Manager at Teleperformance Japan | Teleperformance Japan - マネージャー
Over 20 years in the call center industry. Built numerous new centers.
Pioneered large-scale implementation of cutting-edge industry tools.
Joined Teleperformance Japan in March 2021.
- Improved operations for U.S.-based technical support services.
- Supported the construction of new customer centers for the Japanese market.
- Proposed the latest technologies.
- CX (Customer Experience) and DX (Digital Transformation) consultant.
Work history:
- U.S.-based insurance company (services for major telecommunications companies)
- Built iPhone and fiber-optic call centers
- Built the LINE call center
- Japanese home appliance manufacturer
- Built direct sales centers for both individual and corporate clients
- Built an on-site PC support center for corporate clients
- U.S.-based PC manufacturer: Built the Dalian call center (2002)
